Politique de réservation et de paiement
Politique de remboursement et d’annulation
This policy applies to all Procuvanta service packages. Before paying, review the service, date, China time, location, and fees. Once staff have departed, the associated labor and schedule generally cannot be reassigned to another client.
1. Scope
This policy applies to the USD 299 Half-Day On-Site Service, USD 499 Full-Day On-Site Service, USD 999 Procurement Action Team project, and add-ons such as reports, recorded video, and additional work time. Mandatory requirements of applicable law take precedence where relevant.
2. Cancellation Before Staff Depart
Before staff have actually begun travelling for the order, the client may request cancellation and a refund of 100% of the service fee. Order confirmation, scheduling, or online preparation alone does not mean staff have departed. Third-party costs disclosed and approved by the client in advance will be handled separately under the order and applicable law.
3. Cancellation After Staff Have Departed
Once staff have actually begun travelling for the order, if the service cannot continue because of the client’s schedule change, sourcing-plan change, last-minute cancellation, failure to attend on time, or another client-related reason, the service fee is generally 100% non-refundable. Staff time, scheduling, and field-execution costs have already been committed and generally cannot be reassigned at short notice. This rule applies to all packages regardless of price, duration, or number of staff involved.
4. Definition of Departure
“Staff have departed” means they have actually begun travelling for the order, not merely confirmed the booking, scheduled the work, or made online preparations. Procuvanta should retain reasonable order, task, or travel records to verify the facts if a dispute arises.
5. Rescheduling Requests
Clients may request a change to the service date, time, or location, subject to Procuvanta’s confirmation. We will try to accommodate rescheduling requests made before staff depart. After departure, rescheduling is not guaranteed or necessarily free; additional labor, travel, accommodation, or other costs must be disclosed in advance and approved by the client. Approved rescheduling does not automatically entitle the client to a refund.
6. If Procuvanta Cannot Perform
If Procuvanta cannot provide a confirmed service for reasons attributable to Procuvanta, we will try to agree on rescheduling or another reasonable alternative. If no feasible arrangement can be reached, refunds will be handled according to the unperformed portion, the order, and applicable law. Staff departure does not remove Procuvanta’s legal responsibilities if Procuvanta cannot perform.
7. Events Beyond Reasonable Control
If a temporary market closure, transport disruption, extreme weather, government restriction, or another event beyond the parties’ reasonable control affects the service, the parties will discuss rescheduling, scope adjustments, or another solution based on the circumstances and applicable law.
8. Refund Processing Time
Approved refunds are generally initiated within 10 business days. The time it takes to appear in the account depends on the original payment method, bank, and payment provider. Refunds are normally processed through the original payment method; if that is not possible, a lawful and feasible alternative will be agreed with the client.
9. Legal Rights and Pre-Payment Confirmation
Clients must have a reasonable opportunity to read and acknowledge this policy before payment. This policy does not exclude or limit consumer, refund, or other statutory rights that cannot be excluded or limited under applicable law. Because Procuvanta serves clients globally, mandatory consumer-protection rules in key target markets should be reviewed before launch.
10. Contact
Operating entity: Chongqing Xingping Intelligent Technology Co., Ltd. (重庆星平智能科技有限公司). A dedicated business email has not yet been set up; valid contact channels will be published on the website before launch. Until email is active, clients may submit cancellation, rescheduling, or refund requests through the official website contact form, including the order number and relevant details.