Before placing an order, get your questions answered.

No. We provide independent local research and execution services. We do not sell products or hold/pay procurement funds. Clients contract with suppliers and pay them directly.

No. Supplier quotations and statements may change. We record available information and identify items that remain unverified. Before placing an order, clients should confirm final prices, specifications, and terms directly with suppliers.

This depends on the factory location, supplier permission, itinerary, and quotation. A visit is not a formal factory audit.

Share an initial product idea, reference images, target customers, or budget range. We can assess whether it can be narrowed into a feasible preliminary research task.

On-site communication takes place locally in China. Translation tools may be used to prepare English summaries if needed. Professional technical or legal interpreting must be agreed separately and is not included in standard packages unless expressly agreed.

Use the payment methods actually displayed at checkout. Available methods may vary by customer location, currency, and payment-provider rules. We will not request full payment-card details by email or through a general contact form.

After payment, we will contact you using the details provided to confirm the service time. Once confirmed, we will email the appointment confirmation.

You do not need to learn complicated settings in advance. Before the appointment, we will confirm the platform, device, and joining method and test them where possible. We will prioritize browser-based access without installation or registration, but cannot guarantee every platform supports this in every region. Open the link 5–10 minutes early and check microphone permissions. If you have trouble, use the backup contact in your appointment email.

We do not promise to use only one platform. We first check the client’s preference, location, and device, then test availability in China and the client’s region where possible. We prioritize joining without installation or registration where available. The final platform and backup will be confirmed in writing before the appointment. Sign-in, installation, and regional availability vary by platform.

After payment is verified and the meeting time and time zone are confirmed, we will email the invitation. The same platform details, link, time, time zone, and joining instructions also appear in your order page. Order notifications are sent to the email on file.

We will troubleshoot or try the pre-agreed backup platform first. If a live connection remains unavailable, we will discuss alternatives such as on-site photos, recorded video, and written research notes, subject to the agreed order scope.

A booking becomes effective after payment is verified and both parties confirm the service date, start time, location, and scope in writing. If a client cancels for their own reasons, the cancellation policy disclosed and accepted before payment and applicable law will apply. If Procuvanta cannot perform for its own reasons, we will first discuss rescheduling; if no alternative can be arranged, any refund will be handled according to the unperformed portion, the order, and applicable law. Force majeure and other exceptional circumstances are handled under the policy and applicable law.

All service times use China Standard Time (UTC+8). Half-day service is 08:30–12:30. Full-day and team-project workdays are 08:30–17:30, including 8 working hours and a 1-hour lunch break. The team project includes up to 40 total project hours, not 40 hours per team member. Appointment emails specify the date, location, and China time.

You may request this, but intercity travel, accommodation, and local execution costs are not included in the $999 project fee. Costs will be estimated in advance, and arrangements proceed only after written approval and payment as agreed. Staffing depends on project scope and feasibility.

No. The package includes project-lead coordination and local personnel or partners as needed. The maximum 40 hours is the total project workload, not 40 hours per team member. Third-party meetings, responses, quotations, and factory access are not guaranteed.

There is no separate fee per entity researched within the confirmed scope and available hours. Efficiency depends on the area, travel, business hours, and cooperation. Meetings, responses, quotations, and factory access are not guaranteed.