Client Video Walkthrough Guide
No need to learn complicated software—just follow the steps.
After your appointment is confirmed, we will send a dedicated meeting link and clear instructions. You do not need to create the meeting yourself or learn complicated settings.
We do not assume every client uses the same platform. We will confirm your preferred tool, device, and joining method and, where possible, test availability in China and your location. The final platform will be confirmed in writing before the appointment.
You only need three things:
- A phone or computer
- A stable internet connection
- Preferably headphones
We will send the link in advance and tell you before the appointment if an app installation is required.
Join the Meeting · 4 Simple Steps
From receiving the link to starting the walkthrough.
It usually takes only a few minutes. Screens may vary by device and meeting settings; follow the actual invitation we send.
- 01
Open Our Email
Find the appointment confirmation email and check the meeting date, your local time, platform, and dedicated link. Open it 5–10 minutes early.
- 02
Click the Meeting Link
Click the “Join Meeting” link in the email. We will prioritize browser-based options that avoid installation or registration where possible, but availability depends on the platform, account settings, device, and location. If installation or sign-in is required, we will tell you in advance and, where possible, discuss another tested platform.
- 03
Allow Microphone and Camera Access
If your browser or app asks for permission, select Allow. Check your microphone and speakers before joining. If you prefer not to use your camera, you can turn video off and use audio only.
- 04
Join and Get Started
Click “Join Audio” or the equivalent and say hello once you can hear us. We will check that the audio and video work before starting the walkthrough and questions.
One-Minute Pre-Call Check
Help the connection work the first time.
Stable Connection
Use a reliable Wi-Fi or mobile connection if possible.
Audio Devices Ready
Use headphones and check that the correct microphone and speakers are selected.
Prepare Your Questions
List questions about products, prices, minimum order quantities (MOQs), and lead times.
Check the Time Zone
Use the time and time zone stated in your appointment confirmation email.
What If Something Goes Wrong?
Don’t worry—we’ll work through it with you.
If the link will not open, you cannot hear audio, or you cannot join, reply to the appointment email or use the backup contact details provided. We will troubleshoot first, then try rejoining or switching to the pre-agreed backup. If a live call remains unavailable, we will discuss feasible alternatives such as on-site photos, recorded video, and written notes.
We will not switch to an unconfirmed platform without discussion. The backup option will be agreed before the appointment and sent with the main link, date, time, and time zone. The same details also appear in your order page.
- Test in Advance
- Dedicated Meeting Link
- Backup Option
- We’ll Guide You
You don’t need to be a software expert.
After payment is verified and the appointment date, time, and time zone are confirmed in writing, we will email the platform name, meeting link, joining instructions, and backup contact details. Confirmed details will be available in the appointment email and in your order page.
Follow the platform and joining instructions in your appointment email. Devices, account settings, and location may affect access. We will notify you in advance if installation or sign-in is required.