How It Works
Make every step clear and predictable.
An appointment becomes effective only after payment is verified and both parties confirm the service scope, date, time, location, and fees in writing.
- 01
Submit Your Request
Describe Your Product and Goals
Provide the product name, reference images or links, target quantity, destination market, and questions to investigate.
- 02
Assess Feasibility
Confirm Research Scope
We assess market locations, product categories, available contact channels, scheduling, and possible deliverables.
- 03
Written Quote
Confirm Fees and Terms
You receive a written summary of pricing, service boundaries, estimated delivery timing, and cancellation/rescheduling rules.
- 04
Payment Verification
Verify Payment Status
Appointments are confirmed only after the actual payment status or receipt of funds is verified; a customer-provided screenshot alone is not proof of payment.
- 05
Confirm Video Setup
Confirm Platform, Device, Date, and Time Zone
We ask about your preferred video tool and device and, where possible, test availability in China and your location. Browser-based access without installation or registration is preferred where available. If this is not possible, we will explain in advance and discuss a tested backup option.
- 06
Conduct Research
Collect On-Site Information
Conduct the agreed market visit, information gathering, or supplier research at the confirmed time and location.
- 07
Deliver and Follow Up
Send Research Materials
Send the agreed photos, notes, video clips, or report, and answer follow-up questions within the agreed scope.
Payment and Booking Rules
- Use the payment methods actually displayed at checkout.
- The order enters the booking-confirmation process only after payment status is verified.
- We do not collect card details by email.
- Appointments are not confirmed before payment is verified.
- If a bank transfer requires manual verification, this will be explained to the client.
- Refund, cancellation, and rescheduling terms must be displayed before payment.
Live Video Walkthrough
No single video platform is guaranteed in advance. We will ask about your preferred platform and device and, where possible, test availability in China and your location. Once the platform, meeting time, and time zone are confirmed, we will email the invitation and save the same details in your order page. If a live call is unavailable, we will discuss a tested backup platform or alternative deliverables such as photos, recorded video, and written notes.
View the Step-by-Step Video GuideDelivery Timing
We do not promise a fixed delivery deadline before it is confirmed. Timing is agreed per order based on market opening hours, supplier cooperation, scope, and staffing.
How Will the Meeting Invitation Be Sent?
After payment and the appointment time and time zone are confirmed, we will send one meeting notice containing the platform, date and time zone, meeting link, joining steps, and backup contact details.
Meeting invitation and joining instructions.
Customer order page
The same meeting details are saved in your order page for later reference.
Consistent information
Details are updated in one place and synchronized to email and the order page to avoid mismatched links.
If the Video Call Will Not Connect
We will troubleshoot and try the pre-agreed backup platform. If it still does not work, we will discuss alternative deliverables such as on-site photos, recorded video, and written notes, within the agreed order scope. The meeting link will be sent only after the platform, date, time, and time zone are confirmed.
Tell us about your task first.
We will confirm feasibility, working hours, location, and final fees before scheduling.